Terms of Service

1. Agreement to these Terms

These Terms of Service (the Terms) form a legally binding agreement between [Company Legal Name], [e.g. a Delaware limited liability company] (ITAD CRM, we, us, or our), and the individual or entity that registers for or uses the Services (you or the Customer). By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, and you and Customer refer to that organization. If you do not agree, do not use the Services.

2. The Services

ITAD CRM is a multi-tenant software-as-a-service customer-relationship platform for IT asset disposition (ITAD) sales and operations teams. It captures leads from connected outreach channels, deduplicates and routes them, and moves them through configurable pipelines with automations (collectively, the Services). We may update, improve, or modify the Services from time to time.

3. Accounts and eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Services. You agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us promptly at support@nextus.ai of any unauthorized use.

4. Workspaces, roles, and authority

The Services are organized into workspaces. Each workspace has an owner and may have administrators and members with differing permissions. The workspace owner is responsible for the workspace, including its subscription, the members invited to it, and their use of the Services. Actions taken by a member with sufficient permissions are deemed authorized by the Customer. You are responsible for configuring roles appropriately.

5. Subscriptions, trials, and billing

5.1 Free trial

New workspaces may receive a time-limited free trial that does not require a payment method. At the end of the trial, access becomes read-only until a paid subscription is started. We may modify or discontinue trials at any time.

5.2 Paid plans and seats

Paid subscriptions are billed on a per-seat basis, where a seat is an accepted workspace member, at the prices shown at the time of purchase. Subscriptions renew automatically for successive periods (monthly, unless stated otherwise) until canceled. By subscribing, you authorize us and our payment processor to charge your payment method on a recurring basis.

5.3 Payment processor

Payments are processed by Stripe, Inc. We do not store full payment card details; they are handled by Stripe under its own terms and privacy policy. You are responsible for any taxes associated with your subscription except taxes on our net income.

5.4 Cancellation and changes

You may cancel at any time from your billing settings or the customer portal. Cancellation takes effect at the end of the current paid period; you retain access until then, after which the workspace becomes read-only. Except where required by law, payments are non-refundable and we do not provide refunds or credits for partial periods or unused features. We may change prices or plan features on prospective notice; changes apply to the next renewal.

5.5 Failed payment

If a charge fails, we may retry and may suspend or downgrade the workspace after a grace period. You remain responsible for amounts due.

6. Plan limits and fair use

Each plan includes defined limits (for example, on seats, integrations, or automations). We may enforce these limits and may meter usage. We may apply reasonable technical limits to protect the stability and security of the Services.

7. Customer Data and ownership

Customer Data means the data you and your members submit to or generate within the Services, including lead and contact records. As between the parties, you own and are responsible for your Customer Data. You grant us a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely to provide and support the Services, to prevent or address technical or security issues, and as otherwise permitted by these Terms and our Privacy Policy.

You represent and warrant that you have all rights, consents, and a lawful basis necessary to collect and process the personal data contained in your Customer Data (including the details of prospects and clients), and that your use of the Services complies with applicable law. Where we process personal data on your behalf, our Data Processing Addendum applies.

8. Acceptable use

You agree not to, and not to permit any member or third party to:

• use the Services in violation of any law, or to send unsolicited or unlawful communications (spam);
• upload malware, or attempt to gain unauthorized access to the Services or other customers' data;
• reverse engineer, resell, or provide the Services to third parties except as expressly permitted;
• interfere with or disrupt the integrity or performance of the Services, or circumvent usage limits;
• use the Services to store or process data you are not authorized to handle.

9. Third-party services and integrations

The Services may interoperate with third-party products (for example, outreach, enrichment, and automation tools). Your use of those products is governed by their own terms, and we are not responsible for them. If you connect a third-party product, you authorize us to exchange data with it as needed to provide the integration.

10. Intellectual property

We and our licensors own all right, title, and interest in and to the Services, including all software, content, and trademarks, excluding Customer Data. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services during your subscription. No rights are granted except as expressly set out here. Feedback you provide may be used by us without restriction.

11. Confidentiality

Each party may access confidential information of the other. The receiving party will use it only to perform under these Terms and will protect it with reasonable care. This does not apply to information that is public through no fault of the receiving party, independently developed, or lawfully obtained from a third party.

12. Disclaimers

The Services are provided as is and as available, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that any data will be accurate or preserved. You are responsible for maintaining your own backups where appropriate.

13. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total aggregate liability arising out of or related to these Terms will not exceed the amounts you paid us for the Services in the twelve months preceding the event giving rise to the claim. These limitations apply even if a remedy fails of its essential purpose.

14. Indemnification

You will defend, indemnify, and hold us harmless from any claims, damages, and expenses (including reasonable legal fees) arising from your Customer Data, your use of the Services, or your breach of these Terms or of applicable law.

15. Term, suspension, and termination

These Terms apply while you use the Services. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or create risk or legal exposure for us or others. You may stop using the Services at any time. On termination, your right to use the Services ceases; sections that by their nature should survive (including ownership, disclaimers, limitations of liability, and indemnification) will survive. We will make Customer Data available for export for a limited period after termination as described in our Data Processing Addendum, after which we may delete it.

16. Changes to the Services and these Terms

We may modify the Services and these Terms from time to time. If we make a material change to these Terms, we will provide reasonable notice (for example, by email or in-app). Your continued use after the change takes effect constitutes acceptance. If you do not agree, you must stop using the Services.

17. Governing law and disputes

These Terms are governed by the laws of [State / Country — e.g. the State of Delaware, USA], without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of [the state and federal courts located in your jurisdiction], except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

18. General

These Terms, together with the Privacy Policy and, where applicable, the Data Processing Addendum, are the entire agreement between the parties regarding the Services and supersede prior agreements. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. Notices to you may be sent to the email on your account.

19. Contact

Questions about these Terms can be sent to legal@nextus.ai, or to [Company Legal Name], [Company registered address].